Cancellation and refunds

Free cancellation

You can cancel any tour free of charge up to 24 hours before pickup, Alanya time. If the pickup time is not set yet, the 24 hours are counted from the start of the day of the trip.

While you pay on the day of the trip, cancelling costs you nothing.

How to cancel

On the page of your ticket, if it offers to cancel the trip: sign in with the email address of the booking.

Or write to us in the chat, by WhatsApp or by email and give your order number. We confirm the cancellation in our reply.

Less than 24 hours before pickup

Later than 24 hours before pickup, a trip can only be cancelled through us, in the chat or by WhatsApp, under the tour's own rules: by then the organiser has usually reserved places, transport and tickets for you.

If you paid in advance, the conditions for a late cancellation or a missed trip are shown before you pay.

Changing a booking

To change the date, the number of travellers or the pickup address, write to us. Changes are free as long as there are places on the new date.

If the tour is cancelled

If a tour cannot take place because of the weather or for safety reasons, or if the organiser cancels it, we offer you another date or another tour. If neither suits you, we refund everything you have paid for it.

How refunds are made

We refund within 14 days of the cancellation, the way you paid: to the same card or, for cash, as agreed with you. Your bank may take a few more days to show the money in your account.

Transfers and other services

For transfers, eSIM and other services booked through the chat, the cancellation terms are stated when we confirm your request. Where nothing is stated, the rules on this page apply.