Booking terms

What we do

AlanyaBook takes bookings for tours, transfers and services in Alanya and passes them to the organisers who run them: local tour companies, boat owners, parks and drivers. We arrange your booking and your pickup and stay in touch with you before and after the trip; the organiser runs the tour itself.

Each tour's page describes its programme, what the price includes and what is paid separately, the limits of age and health, and the pickup time for your area. These details are part of your booking.

Booking

To book, choose a tour, a date and the number of travellers, and give your name, your phone number and where to pick you up. An email address is optional: we send the ticket and reminders to it.

Some dates are confirmed at once. On others the organiser has to confirm the places first: the booking then waits for confirmation, we reply within two hours and send the ticket once it is confirmed. If the date is no longer available, we offer you other dates.

How late a tour can still be booked is shown on its page and in its calendar.

Please check the details of your booking and tell us at once if something is wrong: we pass them to the organiser and the driver as you gave them.

Prices and payment

Prices are in euros and per person, unless the tour's page says the price is for a group, a vehicle or the whole trip. Prices in other currencies are approximate, converted at the current exchange rate, and for information only.

Child prices depend on the tour and are shown on its page, together with the ages they apply to.

Unless the booking says otherwise, you pay on the day of the trip: in cash in any currency at the day's exchange rate, or by card. No prepayment is needed to book.

If a booking asks for payment in advance, the amount and what happens to it if you cancel are shown before you pay.

Discounts and promo codes apply on the conditions shown with them.

Pickup

We pick you up where you stay, in any of Alanya's areas, at the time on your ticket. Please be ready a few minutes early: the driver waits 10–15 minutes.

If you miss the pickup, write to us in the chat or by WhatsApp straight away. We will try to help, but the tour cannot wait for you.

Changes and cancellation

You can cancel free of charge up to 24 hours before pickup. How to cancel or change a booking, and when money is refunded, is described on the Cancellation and refunds page.

Health, age and safety

Some activities have limits of age, weight or health, for example diving, paragliding, rafting or swimming with dolphins. They are listed on the tour's page: please check them before you book.

Tell us in the booking's comment or in the chat about anything the organiser should know, such as allergies, pregnancy or limited mobility.

Follow the instructions of the guide and the crew. Activities on the water, in the air and off-road carry risks: take part only if your health allows it.

Weather and changes to the programme

If a tour cannot take place because of the weather or for safety reasons, or if the organiser cancels it, we offer you another date. If no other date suits you, we refund everything you have paid for it.

On the day, the order of the programme may change because of traffic, the weather or opening hours.

Responsibility

We are responsible for handling your booking with care and for the information on the site. The organiser is responsible for running the tour and for the safety of its participants.

Nothing in these terms limits the rights you have as a consumer under the law that applies to you.

Reviews

After the trip we may ask you for a review. Reviews are published with the name you sign them with, the month of the trip and the language they are written in. We may decline to publish a review that contains insults, other people's personal data or advertising.

Questions and complaints

Write to us in the chat on the site, by WhatsApp or by email. If something goes wrong during the trip, tell us straight away: then we can still put it right on the spot.

Changes to these terms

We may update these terms. A booking is governed by the terms in force on the day it was made. The date of the last change is shown at the top of this page.